Support Frequently asked questions
Do you have a question about our methods, prices or technique. Chances are you'll find the answer below.
We have listed the most frequently asked questions for you.
Clear, to the point and without any vague language.
Is your question not listed?
Please contact us.
Generally
What makes you different from other content management systems?
Unlike other platforms, which are often complex and challenging to use, our visual editor is designed with simplicity and ease of use in mind. This allows administrators to focus entirely on content without worrying about complicated settings or design choices, ensuring that your website always looks consistent and professional.
Hosting
Can I use my own domain name?
Absolutely! You can choose a new domain name or use your existing one. Link it to your website’s hosting through your current provider.
Can I host Twelvebricks CMS on my own server?
TwelveBricks CMS is a SaaS (Software-as-a-Service) platform with hosting included. Your website is hosted in a secure, professional environment, freeing you from worries about management, security, or maintenance.
The hosting infrastructure is designed to ensure optimal performance, speed, and uptime for your website, allowing you to focus entirely on the website itself, knowing it will always be available.
Design
Can I adjust the look-and-feel of my website?
The look and feel of your website are fully customizable. All functionality is independent of the design, meaning you can adjust every design aspect of your website without risking any content or functionality loss.
Whether you have an established brand style or prefer to start with one of our ready-made themes, TwelveBricks CMS provides the flexibility and control you need to bring your vision to life.
Subscription
What does a Twelvebricks website cost?
You only pay one -off installation costs and the costs of the monthly subscription you have chosen.
Only if you have functional or graphic wishes that are specially developed for you, then this happens based on afterwards.
What is included in the monthly subscription?
The fixed monthly subscription includes hosting, updates, security, and comprehensive support. You receive all added features and improvements at no additional cost, and help is readily available if you ever need assistance. TwelveBricks truly offers an all-in-one solution!
Can I try out Twelvebricks before I take out a subscription?
Trying out a product is the best way to see if it’s right for you. In a demo environment, you can fully experience the platform and all its features.
If you have specific requirements, you can use a temporary, personalized demo environment to get a complete sense of how well the platform meets your needs.
What is the duration of the agreement?
If you opt for monthly payments, your subscription can be canceled at any time with a one-month notice period. If you choose to pay annually, your subscription will automatically renew for one year unless you cancel at least one month before the renewal date.